Cancellation & Refunds Policy
Our rules and process for cancellations and refunds.
Overview
We strive to ensure your satisfaction with Bisup services. This policy explains how cancellations and refunds are handled for purchases made on Bisup.com.
Eligibility for refunds
- Refund eligibility depends on the specific service and plan purchased.
- Certain items are generally non-refundable, including domain registrations/renewals/transfers, SSL certificates, one-time setup fees, and third‑party licenses.
- Requests must be submitted from the account email associated with the purchase.
How to request a cancellation or refund
Contact us at contact@bisup.com with your order details (email, invoice ID, and service). We will review eligibility and confirm next steps.
Refund method and timing
Approved refunds are issued to the original payment method when possible. Processing times vary by provider; please allow several business days for the credit to appear.
Service cancellation and data
Upon cancellation, access to the service may end immediately or at the end of the billing term depending on your selection. Please back up your data before cancellation; we are not responsible for retained or deleted data after cancellation.
Chargebacks
Initiating a chargeback may delay resolution. Please contact us first to allow us to assist. We reserve the right to suspend accounts involved in fraudulent or abusive chargebacks.
Policy changes
We may change or modify this policy in the future. By continuing to use our website or services after updates are posted, you acknowledge and accept the updated policy.